- Introduction
ROAS Agency (“we”, “us”, “our”) respects the privacy of all users of our website and ensures that the personal information you provide to us is treated confidentially. This privacy policy applies to the website roaslabs.ai and all services offered by ROAS Agency.
We are committed to protecting your personal data in accordance with the General Data Protection Regulation (GDPR) (EU) 2016/679 and other applicable data protection laws.
- Data Controller
ROAS Agency is the data controller responsible for processing your personal data. If you have any questions about this privacy policy or our data practices, you can contact us at:
Email: info@roastrading.nl
Location: Amsterdam, Netherlands
- Data We Collect
We may collect and process the following categories of personal data:
3.1 Information You Provide
Name and contact details (email address, phone number)
Company name, job title, and business information
Advertising budget and campaign information
Messages and communications sent through our contact forms
3.2 Information Collected Automatically
IP address and approximate geographic location
Browser type, version, and operating system
Pages visited, time spent on pages, and navigation patterns
Referring website or source
Device information (type, screen resolution)
Cookie and tracking technology data (see Section 7)
- Purpose and Legal Basis
We process your personal data for the following purposes:
Contract performance: To provide our services, respond to inquiries, and manage client relationships
Legitimate interest: To improve our website, analyze usage patterns, and ensure security
Consent: To send marketing communications, newsletters, and promotional content (only with your explicit consent)
Legal obligation: To comply with applicable laws, regulations, and legal processes
- Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected:
Contact form submissions: 2 years after last interaction
Client account data: Duration of the business relationship plus 5 years
Analytics data: 26 months
Marketing consent records: Until consent is withdrawn plus 1 year
- Your Rights
Under the GDPR, you have the following rights regarding your personal data:
Right of access: Request a copy of your personal data
Right to rectification: Request correction of inaccurate data
Right to erasure: Request deletion of your personal data (“right to be forgotten”)
Right to restriction: Request restriction of processing
Right to data portability: Receive your data in a structured, machine-readable format
Right to object: Object to processing based on legitimate interests or for direct marketing
Right to withdraw consent: Withdraw consent at any time without affecting prior processing
To exercise any of these rights, please contact us at info@roastrading.nl. We will respond within 30 days.
- Cookies & Tracking
Our website uses cookies and similar tracking technologies. Cookies are small text files stored on your device when you visit our website.
Types of cookies we use:
Essential cookies: Required for the website to function properly. Cannot be disabled.
Analytics cookies: Help us understand how visitors interact with our website (e.g., Google Analytics)
Marketing cookies: Used to deliver relevant advertisements and track campaign effectiveness
You can manage your cookie preferences through the cookie consent banner displayed when you first visit our website, or by adjusting your browser settings.
- Data Sharing & Transfers
We may share your personal data with:
Service providers who assist in operating our website and services (hosting, analytics, email)
Advertising platforms (Meta, Google, TikTok) as required for service delivery
Legal authorities when required by law
When data is transferred outside the European Economic Area (EEA), we ensure appropriate safeguards are in place, such as Standard Contractual Clauses (SCCs) approved by the European Commission.
- Data Security
We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These measures include encryption, access controls, and regular security assessments. - Changes to This Policy
We may update this privacy policy from time to time. Any changes will be posted on this page with an updated “Last updated” date. We encourage you to review this policy periodically. - Complaints
If you believe your data protection rights have been violated, you have the right to lodge a complaint with a supervisory authority. In the Netherlands, this is the Autoriteit Persoonsgegevens (Dutch Data Protection Authority) at autoriteitpersoonsgegevens.nl. - Contact
For any questions about this privacy policy or to exercise your data protection rights, please contact us at info@roastrading.nl.